People & Processes

Quality Management

Our daily work and actions are driven by our passion for language. Quality has top priority for us. This is a claim we always want to meet, because only then will you, our customer, be satisfied. Smooth processes are just as important as all aspects of customer relations for a flawless service. Over time, we get to know and understand you as a customer better and better, enabling us to tailor our internal processes precisely to you and your needs and to optimise them at any time. This is reflected in long-term customer relationships and partnerships based on mutual trust. To express this quality aspiration even more emphatically, EnssnerZeitgeist Translations, text&form, Wohanka, Obermaier & Kollegen GmbH and the respective four foreign subsidiaries, t-works Language Services GmbH and t-works GmbH are certified under the ISO 17100 and ISO 9001 standards.