People & Processes

Quality Management

Being a customer centric organisation, quality is t’works’ driving force, it’s at the heart of what we do and why we do it. At t’works we take a holistic view of quality management, by making sure that we focus not only on linguistic quality but also on other factors that differentiate our services from our competitors. This means that all processes, localisation workflows and stakeholders involved in the delivery of our services are constantly monitored, evaluated and fine-tuned to consistently deliver customer value. Our holistic approach, means that we can confidently meet customer expectations and control quality at every stage of the project. All our processes are documented in accordance with ISO 9001:2015 and ISO 17100 and, where possible and required, adhere to EN15038. Our approach is based on industry standards and best practices.